Shipping policy
Thank you for shopping with Settle Health. We aim to provide a smooth and reliable delivery experience for all our customers across the United Kingdom.
Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods, processing times may be slightly extended.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | 2–5 Business Days | Calculated at Checkout |
| Express UK Delivery | 1–2 Business Days | Calculated at Checkout |
| Free Shipping | Available on selected orders/promotions | Free |
Delivery times are estimates and may vary depending on courier delays, weather conditions, or other unforeseen circumstances.
Order Tracking
- Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available).
- Please allow up to 24 hours for tracking updates to appear.
International Shipping
- We may offer international shipping to selected countries.
- International customers are responsible for any customs duties, import taxes, or additional charges imposed by their local authorities.
- Delivery times for international orders may vary depending on destination and customs clearance.
Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost parcels caused by incorrect or incomplete address details.
If you notice an error in your shipping information, contact us immediately before your order is dispatched.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost, please contact our support team. We will work with the courier to investigate and assist in resolving the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged:
- Please contact us within 48 hours of delivery.
- Include photos of the damaged packaging and items where possible.
- We will arrange a replacement or suitable resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our website: